Include/Squad Jobs Board — Inclusive Tech Hiring

Include/Squad is a mission-driven jobs platform built to connect LGBTQIA+ and BIPOC talent with truly inclusive roles. I led UX/UI across research, wireframing, and high-fidelity prototyping—focusing on accessibility, trust, and ease. The result is a community-forward experience that helps people find the right role faster and helps partners post jobs with confidence.
User Experience Design
Wireframes
Concept

Understanding the project landscape

Why generic job boards underserve community needs

Traditional job boards optimize for volume, not inclusion. Roles feel undifferentiated, filters are shallow, and equity signals are hard to verify. Our goal was to design a trust-centric, community-first job experience—clear inclusion signals, simpler decisions, and a faster path from search to application.

Research and discovery phase

Lead with community, validate with data
  • Audit of prior research: Reviewed user interviews & notes completed by the previous designer; consolidated themes, gaps, and open questions into a fresh research plan.
  • Interviews (top-up): 8 follow-up conversations with candidates + 4 partner orgs to confirm priorities and address gaps from the initial round.
  • Key needs: Pay transparency, transparent benefits (health, leave, ERGs, remote policy), and verified listings to reduce risk for candidates.
  • Trust signals: Clearly labeled industry, role, and level tags on each listing; visible verification badge for vetted employers.
  • Insights: Candidates scan signals before details—comp band, benefits, and verification drive clicks; partners want fast, low-friction posting with preview.
  • Constraints: Mobile-first, AA accessibility, and an efficient partner workflow.

    • Initial design exploration

    Reduce friction, surface signals

    Early wires focused on clarity in search and trust in role cards.

    • Identity-conscious filters: Remote policy, inclusive benefits, ERGs, pay transparency.
    • Card cadence: Short summaries + badges; details on demand in drawer modal.
    • Partner flow: Guided job-post steps with inline validation and preview.
    • Tone & palette: High contrast with calm neutrals for sustained scanning.

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    Refining the design approach

    From “listings” to decision support

    Iterations prioritized conversion clarity and partner efficiency.

    • Search → view conversion: Primary CTA placement + consistent card layout.
    • Drawer details: Responsibilities, benefits, and inclusion signals in one view.
    • Partner post flow: Form simplification; autosave + preview improved confidence.
    • A11y: Semantic landmarks, keyboard nav, focus rings, and AA contrast throughout.

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    Final design deliverables and key features

    The experience, distilled
  • Signal-rich search: Filters for remote policy, benefits, ERGs, and pay transparency.
  • Scannable job cards: Title, comp band, key benefits, and trust badges up front.
  • Details drawer: Role overview, requirements, company inclusion practices.
  • Partner tools: Streamlined posting with validation, and preview.
  • Design system: Tokens + components for consistent, accessible patterns.

    • Project impact and user feedback

    Measured outcomes post-release

    The redesign delivered immediate, tangible improvements.

    ✅ +24% CTR from search → job view (first month)
    ✅ +18% completed applications after form simplification
    ✅ 35% faster partner job-post flow (fewer fields, inline validation)
    ✅ AA contrast across core templates; keyboard-navigable filters

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